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FSS Tech
FSS Tech
FSS Tech
Overview

For a new generation of digital-first customers, self-service is a prerogative than a preference. Significantly, whilst banks have embraced digital services delivery to meet evolving customer expectations, critical touch-points are yet to be digitized. For instance, current card-activation mechanisms are manual and paper-driven resulting in prolonged card activation time and resulting in sub-optimal service. Considering card issuance and activation are the first touchpoints between banks and cardholders, banks need to invest in alleviating the service experience.

FSS Green PIN allows issuers to empower customers to deliver improved service to cardholders and generate business efficiencies. FSS Green PIN is an instant PIN generation and forwarding solution.

FSS Green PIN is designed to support multiple delivery channels- ATM, mobile, email, interactive voice response (IVR) systems, or online banking with a single, central business logic layer. As a result, the user experience is optimized for each channel, while back-end business processes remain consistent.

0

Banks have
deployed FSS Green PIN

0 M

Green PINs
issued annually

0 seconds

Card activation time

2 to 5

Cents saved per PIN transmission

Key Capabilities

One architecture, many channels
One architecture, many channels

Supports multiple channels including ATM, IVR, and Mobile banking for PIN generation for superior customer experience.

Complete PIN lifecycle management
Complete PIN lifecycle management

Manages the entire lifecycle of Green PIN from generation to transmission.

Optimizes implementation cycles
Optimizes implementation cycles

Standardized interfaces for integration with the bank’s Card Management System, Switch, and multiple delivery channels accelerate time to market.

GUI for managing operations
GUI for managing operations

Intuitive GUI automates critical workflows including service configuration parameters, transaction tracking and report generation.

Comprehensive reports
Comprehensive reports

Provides banks detailed reports on PIN and passcode generations based on card-holders data, transaction dates, and the delivery channel used to receive the code.

Improves security
Improves security

Encrypts sensitive data securing data in transit and at rest.

Ensures additional security via two-tier authentication of PIN recipient.

PCI-DSS compliance prevents data breaches.

Green PIN encrypts sensitive data in transit and at arrest. Further, the system ensures additional security via two-factor cardholder authentication.

Benefits for Issuers

Saves Costs
Saves Costs

Saves delivery costs by replacing physical PIN mailers with electronic PIN activation.

Lowers inbound queries related to PIN generation and reset to the contact center.

Lowers the number of branch visits by customers for submitting PIN regeneration requests.

Accelerates Card Activation Time
Accelerates Card Activation Time

On-demand PIN activation eliminates wait time and enables cardholders to use cards instantly, driving up total transaction volume.

Optimizes Customer Experience
Optimizes Customer Experience

Simplified, on-demand PIN generation improves customer service scores and delivers delight.

Flexible Implementation Models
Flexible Implementation Models

Issuers can deploy FSS Green PIN as a standalone solution or couple with FSS Card Management systems.

Flexible Business Models
Flexible Business Models

Supports multiple business models – licensed and hosted—in line with the business needs of issuers.

Resources

Associated Products and Services

Instant Issuance Processing

Deliver ‘now’ purchasing power and ‘wow’ customer experience

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