Overview
Omni-channel is a macro-trend defining digital payments. For acquirers, a proliferation of channels, the blurring of lines between in-store, online and mobile channels, and expanded payment options create new opportunities for business expansion. Success in the new environment depends on the ability to deliver services to merchants that are cross-channel by design.
FSS Merchant Hub is built to deliver business and operations excellence. The Merchant Hub unites retail, internet and mobile in a single omni-channel solution, consolidating critical business functions -- merchant hub onboarding, risk management, accounting and settlement – to deliver a superior service across channels. As an example, a centralized onboarding process, as opposed to verifying the merchant hub for each payment channel, for improved
time to market. A consolidated view of business processes across multiple transaction channels and merchant hub accounts streamlines operations and improves business agility.
Importantly, the Merchant Hub is vendor and channel agnostic and works independently of the overlying front-end systems, meaning it can be integrated with any existing solution without the need for expensive and time-consuming migration. Acquiring institutions can deploy the Merchant Hub in conjunction with FSS Acquirer products or integrate with the existing multi-vendor environment. Additionally, acquirers have the flexibility to adopt a progressive approach, deploying the solution individually on the channel or channels of their choice, example Payment Gateway, or across all channels.
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Manages all Payment Activities of the Merchant Hub
Merchant management system simplifies and consolidates critical functions to efficiently manage merchants of all types and sizes.
Merchant on-boarding
Multi-channel merchants can be on - boarded quickly with a single Merchant KYC & onboarding process. An intuitive GUI allows acquirers to onboard merchants digitally, optimizing the onboarding time.
Complex merchant hub hierarchy and terminal definition
Acquirers can easily set up hierarchies for complex merchant hub structures and group merchant relationships by geography, merchant type, location, group, corporate structure or business type.
Interchange management
The solution supports clearing and settlements with multiple interchanges – VISA, Mastercard, Rupay, Diners, JCB, UnionPay International, Amex.
Flexible pricing and settlement
Acquirers can set up a billing structure tailored to a merchant’s business needs. Different merchant entities within the hierarchy can be tied to a specific fee structure. A flexible clearing and settlement module allows multiple settlement cycles in a day.
Automated dispute processing
Dispute Management capabilities automate workflows related to case opening, tracking and reporting. Dynamic workflows based on card products, network, issuer-acquirer and other factors build key efficiency measures into the individual case management process. This allows for significant time savings within each case and improved merchant satisfaction.
Flexible Fee Structures for Better Acquirer Margins
FSS Merchant Hub offers acquirers a highly flexible fee configuration module to create tailored pricing plans based on merchant profiles, channels, transaction volume, value and merchant hub risk score. The multiple pricing options include:
- Tier-based fee
- Transaction-based fee
- Special period fee
- Recurring charges
- Interchange plus pricing
Acquirers have the complete flexibility to define unique pricing models using singular or multiple parameters.
Multiple Channels and Modes of
Accepted Transactions
The platform supports online as well as in-store channels. All digital payments initiated via the Payment Gateway, POS device, IVR, mobile and kiosk are automatically settled with the merchant hub according to the settlement options configured.
POS Device
IVR
Payment Gateway
Kiosk Payment
Merchant Hub Self-Service Capabilities
Merchants have access to a web-based portal to self-manage their accounts, track financials, perform data inquiries, submit dispute related documents and download reports.
The portal also provides access to a range of transaction reports and dashboards on daily sales, chargebacks and fees to run their businesses and offers merchants greater visibility into transactions
Seamless Integration with Existing Systems
FSS Merchant Hub complements an acquirer’s existing payments infrastructure with the capability to interface with third-party applications, protecting existing investments. Acquirers also have the flexibility to integrate with a single channel and progressively add-on channels to meet evolving business needs.
An Intuitive Web Portal
for Acquirers
Acquirers can configure services for merchants and access transaction data from a central location. Intuitive reports enable acquirers to drilldown to specific information pertaining to transactions, chargebacks and retrievals.
Dynamic Currency Conversion (DCC) Processing and Settlement
FSS Merchant Hub supports dynamic currency conversion offering an additional revenue stream to acquirers and merchants. The DCC module enables merchant settlement in the local currency. Acquirers can access a web portal to configure margins and the percentage of revenue to be shared with merchants on DCC transactions.
Terminal Inventory
Tracking and Management
FSS Merchant Hub can interface with a Terminal Management and Monitoring system to manage, monitor and track terminal stock position for optimized usage of available inventory and efficient stock forecasting.
Comprehensive Dashboards
A comprehensive set of analytical and reporting tools provides acquirers a 360-degree view of their business. Acquirers can measure business performance along a range of parameters:
- Transactions
- Risk and Fraud
- Merchant fees, adjustment and settlement
- Interchange and schemes
- Dispute
Provides Cross-Channel Insights
FSS Merchant’s cross-channel insights helps acquirers make intelligent decision to improve business agility, tailor better product offerings for respective business segments, enhance customer experience and increase revenue.
Risk and Fraud Management
The solution’s advanced risk management framework helps lower chargeback volumes. The solution can detect:
- Multiple swipes at same merchant hub location for the same amount
- High-value local and international transactions
- Suspect BINs, cards
- Suspect merchant hub category codes
As an additional safeguard measure, the solution supplements offline risk checks with merchant risk information and transaction level fraud data from interchanges.
Effective Security Controls to Successfully Minimize Fraud
FSS Merchant Hub implements security controls to reduce merchant hub and
acquirer liability.
Secure storage of card data
Key management as per
PCI PA DSS requirements
Role-based access control
for user authentication
Supports Multiple Deployment
Models
The solution can be licensed or hosted on FSSNet, FSS private cloud, or in a third-party cloud – in line with business needs of acquiring institutions.
Benefits to Bank
Benefits to Banks
Why FSS
- Unified system for managing the complete merchant portfolio, eliminates operational redundancies and optimises cost to serve
- Integration with existing systems preserves existing investments
- ‘’Single source of truth” for all merchant data generates new opportunities for monetization and driving operational efficiencies
- 29+ years experience in the payments domain, we are a
preferred acquiring partner for leading Tier 1 banks globally - State-of-the-art Tier 3 data centre, providing assured
business continuity for all services